Reference

Legal terms before your account opens

Your account terms, privacy choices, and payment-record rules sit in one place before you open an account, so you can check what applies to DANA, OVO, GoPay, and…

Indonesia access wordingDANA and QRIS recordsAccount data requestsSupport 09:00–23:00 WIB
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maxim4d Legal terms before your account opens
CONTACT PATHS

Contact us about legal requests

Legal questions need a clear route, not a generic chat loop. We keep live chat and WhatsApp open from 09:00 to 23:00 WIB, and account messages remain visible after you log in…

Live chat Use live chat from 09:00 to 23:00 WIB when your question concerns access wording, account status, or payment evidence. We may ask for your username and the last four digits of a transaction reference.
WhatsApp support WhatsApp is useful when you need to send a QRIS receipt image or DANA confirmation screen. Our team checks the account holder name before discussing legal records linked to your wallet.
Legal email Send formal data, correction, or closure requests to [email protected]. Include your registered phone number, account name, payment rail used, and the date range you want us to check.
DATA CARE

How we handle legal records

Your legal record includes more than a login name. We connect account steps, device sessions, cookie choices, and payment evidence so disputes can be checked without exposing more data than needed.

Account identity

We match your registered phone number, username, and recent login activity before changing legal details. If the request concerns access, we may ask you to confirm the device last used.

Payment records

DANA, OVO, GoPay, and QRIS entries are stored with timestamps, account references, and status markers. These records help us answer wallet disputes and verify that a request comes from the account holder.

Cookie choices

Cookies help keep your session open and remember basic language settings. You can clear browser cookies on Chrome for Android through Settings > Site settings > All sites when you want a fresh session.

Device sessions

We record device type, IP range, and login time to detect account-access conflicts. If you report an unfamiliar session, support can help you sign out other sessions after ownership checks.

Retention schedule

We keep legal and payment records only for operational, dispute, and legal needs. When a record is no longer required, we remove or separate it from active account tools.

Change requests

You can ask us to correct account spelling, update contact details, or check stored payment references. We reply through the same channel after verifying that the request matches your account.

Legal questions you may search

The questions below focus on your rights, access, data, and contact paths. They do not replace local legal advice, but they explain how we operate the account flow, wallet records, and support checks for Indonesia. If your situation involves a dispute, send the account name and payment reference so we can answer with the right record.

Our terms cover eligibility, account ownership, payment records, device sessions, and content access. Access depends on local law and is available only where local law permits, so we may block or restrict unsupported access.

We check account region, payment availability, and account-status signals before giving access to the lobby. If anything conflicts with local law or our account rules, support may ask for extra confirmation.

We keep transaction references, timestamps, rail names such as DANA, OVO, GoPay, or QRIS, and account-status markers. These records help us answer disputes, match wallet activity, and protect account ownership.

Yes. Open Profile > Legal & Privacy or email [email protected] with your registered phone number and the detail you want checked. We verify ownership before changing names, contact details, or payment references.

Cookies keep your session active, remember basic preferences, and support security checks. You can clear them through your browser settings, then log in again so the account creates a new session record.

Our support team receives the request first, then routes formal account data or dispute matters to the legal contact at [email protected]. Live chat is open 09:00–23:00 WIB for status checks.

Yes. Access can change if local law, payment availability, account verification, or security checks require it. We aim to explain the reason through your account inbox or the contact channel you used.

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